Privacy Policy

Numa Chat AI ("we", "our", "us") operates numachat.co.za. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide directly: name, email address, business name, and payment information when you subscribe. We also collect usage data such as conversation logs, training sources, and analytics.

How We Use Your Information

• To provide and improve the Numa Chat AI platform
• To process subscription payments through Paystack
• To send transactional emails (receipts, OTP codes, trial reminders)
• To display analytics within your dashboard

Data Isolation

Each business workspace is completely isolated. Your customers' data, conversations, training material and AI knowledge are never shared with or visible to other tenants on the platform.

Data Security

Payment gateway credentials are encrypted at rest. All traffic is encrypted via HTTPS. We use signed webhooks and rate limiting to protect endpoints. OTP two-factor authentication is available for all accounts.

Third-Party Services

We use OpenAI to power AI responses (your content is transmitted to OpenAI's API under their data usage policy). Payments are processed by Paystack. Emails are sent via your configured SMTP provider.

Data Retention

We retain your data for as long as your account is active. Upon cancellation, data is retained for 30 days before deletion, except where required by law.

Your Rights

You have the right to access, correct, or delete your personal data at any time. Contact us at privacy@numachat.co.za to exercise these rights.

Contact

For privacy-related questions: privacy@numachat.co.za