AI Business Assistant for Accommodation
Give guests answers before they have to ask twice.
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Accommodation businesses receive questions about availability, prices, check-in, facilities, location, policies and bookings every day. NumaChat can help accommodation businesses automate routine guest communication while keeping booking and customer information connected.
Answers before customers have to ask twice
Numa can be configured to help with answer guest questions, explain facilities, provide available information about rooms or units, capture booking enquiries, and assist with booking processes — using the information you give it, so the answer fits your business rather than reading like a script.
Every conversation moves somewhere
Beyond the first reply, Numa can also help with provide check-in information, answer common guest questions, manage customer conversations, follow up with guests, and assist with payment and invoice workflows. A typical accommodation conversation can move from enquiry through to follow-up, with Numa keeping the thread connected at each stage.
Built around your business, not a generic script
Meet customers where they already are
Why accommodation businesses use Numa
24/7 guest assistance
Faster responses
Fewer repetitive questions for staff
Centralised customer communication
More consistent guest information
One AI Business Assistant. Built Around Your Industry.
NumaChat uses the same core platform across industries, but businesses can configure the assistant around their own business information, customers, products, services and workflows. Your industry shapes how Numa should behave, while your business decides what Numa actually knows.
Your business knowledge
Products, services, pricing, FAQs, policies, business information, documents, availability and customer information.
Your business workflow
Leads, bookings, quotes, invoices, payments, follow-ups and customer support, all in one place.
Frequently Asked Questions
What can Numa do for a accommodation business?
NumaChat can help accommodation businesses automate routine guest communication while keeping booking and customer information connected. It can be configured to answer guest questions and explain facilities, depending on your setup.
Does Numa replace my team?
No. Numa can help with the first response, routine questions and admin around a conversation, but it can be configured to hand off to your team whenever a conversation needs a person — especially for anything sensitive or high-value.
How is Numa trained on my business?
Numa uses the business information you give it — your products or services, pricing, policies and FAQs — so answers reflect your actual business rather than a generic script.
Which channels does Numa work on?
Numa can be set up on your website chat widget, WhatsApp Business, and email, depending on which channels are configured for your account.