No. Your 7-day free trial starts immediately after registration. You only enter payment details when you choose to upgrade to a paid plan.
You can train your AI assistant on your website (URL crawl), PDFs, Word documents, CSVs, text files, and manual Q&A pairs. The AI learns from your content and only answers questions about your business.
Yes. You can set the assistant's name, tone (Professional, Friendly, Casual, Sales-focused, etc.), custom instructions, and even specific restrictions (e.g. never discuss competitors, never give legal advice).
We support Paystack, Yoco, and Ozow for South African businesses. The platform subscription itself is billed through Paystack.
The AI replies automatically. If it is not confident, or the visitor asks to speak to a human, your team gets notified instantly via email. An agent can take over the conversation in the inbox and hand it back to AI at any time.
Yes — one line of JavaScript works on any website or platform: WordPress, Shopify, Wix, Webflow, React, Vue, Angular, or plain HTML. You also get a shareable link customers can use without visiting your website.
Completely. Each business workspace is fully isolated — no data is ever shared between tenants. Payment keys are encrypted at rest. We use HTTPS, signed webhooks, OTP authentication, and rate limiting throughout.
Yes. Cancel any time from your billing dashboard. Your access continues until the end of the billing period.
You'll be prompted to select a paid plan. Your data and settings are preserved during the grace period. If no plan is selected, access to the dashboard is paused until you subscribe.
Yes — white-label is available on the Business plan. You can remove Numa Chat branding from the widget and use your own brand name and colours.
